IT Site Support Analyst

The key responsibility of the Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, iphones and telephones.

Responsibilities not listed.

• A minimum of 3 years in technical support roles for end-users.
• Knowledge of PC hardware skills and an interest and eagerness in technology and support for end users
• Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
• Knowledge of Mac OS/Apple iOS a plus
• Advance level of English

• Support of PCs, laptops, telephones, soft phones, mobile and desk handsets, printing and printing devices, smart devices, Digital Scanners.
• Support of Applications and Software both external and internal, external applications include all Microsoft products.
• Configure build and install hardware, being responsible for the patching of all desktop devices and up to date AV.
• Setting up and maintaining training and meeting rooms with required hardware. Setting up and managing Video and collaborative Conference calls.
• Process help desk tickets for employees and contractors. Update company systems with knowledge guides, ticket updates and inventory items as required.

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